Screen layout

Grand Online uses the same Playtech live feed as a number of our other casinos, and the screen format is a combination of those at Golden Palace and bet365.

The display is split into two sections, with the board at the bottom and the live video of the dealer in the centre at the top. To the left of the dealer is a large section for chat. To the right, a history section shows results of the last six spins, plus results from Live Roulette games. Above that section is a countdown timer and an information display.

The board shows the payout of each bet, with overall table limits shown at the side of the table. Clicking this box shows individual bet limits in a small pop-up table. The betting chips are easily accessed at the bottom of the screen.

The bottom border of the screen has numerous options for players who like to customize their game experience.

A criticism of the screen layout is that the chat box is too big. Many players like to chat during games, but serious players would prefer more detailed statistics.

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Playing Sic Bo

Using the Playtech live feed means that Sic Bo at Grand Online is quick, with games taking place every minute or so.

Between games, players have 30 seconds to place bets. This time is clearly shown on the timer at the top right of the screen and the information display confirms the call for No More Bets.

Although we'd recommend placing bets as early as possible, we were able to place and confirm bets right up to the last second without problem.

One slight issue is that a confirmation message is only shown when the counter hits zero, which can sometimes leave you unsure if your bets are placed or not. A better solution is provided by Dafa888, which shows a very clear message as soon as the bet is confirmed.

To allow the live feed to synchronise with other Playtech casinos, there is a 7 seconds delay between the call for No More Bets and the spin. The spin itself is very quick, lasting just a couple of seconds.

The camera shows the dice in close-up and stays on the result until the next countdown begins. The result is also very clearly displayed in the centre of the screen.

For Sic Bo players using a strategy, Grand Online shows the results of the last six spins in terms of Big / Small and Total, and you can click through this table to see the last 10 results.

Table limits

Grand Online offers only one Sic Bo table with limits of £1 to £300. This is a payout limit, rather than a bet limit, meaning that the maximum payout on any bet is £300. This gives some odd maximum bets, for example, you can only bet up to 1.66 on a Triple.

Game speed

We tested the Playtech feed at different times of day and night. At most times, the interval between games varied from 74 to 116 seconds, giving an average of 40 games per hour. However we found that at weekends the game speed could be as fast as 45 seconds, giving 80 games per hour.

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Rewards

Grand Online is unique in offering a cashback of 75% on your initial deposit, meaning you can play almost risk-free!

If your playing balance reaches zero, Grand Online automatically credits your account with 75% of your first deposit.

Grand Online also offer a deposit bonus, where each deposit via certain methods (eg Neteller) is credited with an extra 15%, up to a maximum of £€$3000 per month.

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Banking

Grand Online allow you to fund your casino account via 17 different deposit methods, including Neteller and most popular credit and debit cards. Most are instant and completely free.

They offer 6 methods for withdrawal with a standard processing time of 4 to 5 days.

Grand Online likes to reward returning players, so offer a 15% deposit bonus on 7 of the deposit options.

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Customer Support

We found the Customer Support at Grand Online to be very slow, often having to wait up to 5 minutes for responses.

Although we were eventually connected to human operators, these operators showed different levels of experience and responses ranged from fast and accurate to slow and unclear.

The questionnaire took an hour to complete - 3 times longer than other casinos. This is an area that Grand Online should address.

Customer support questions

Dealers

Sharing the Playtech feed means that dealers change often, giving you a wide variety of personalities. Always smart and polite, each of the dealers has a unique presentation style.

All the dealers are efficient and the call for no more bets is very clear. The dealer remains visible for the button press.

One of our favourite Playtech dealers is Candice, who seems quite stern but then chats pleasantly about her day.

Chat

Chat is one area where Grand Online excels. The top left hand side of the screen is occupied by a large chat box where you can communicate with the dealer by typing in a message.

The dealer's replies are shown in the box, though we found that some of the dealers even respond to the texts by speaking over the microphone.

Other games

Live Casino

10 games including 5 types of Baccarat, 2 types of Blackjack and 3 Roulette games.

Casino Games

27 Card and Table games including Pai Gow Poker, Keno, 4 versions of Mahjong, plus Arcade, Video Poker and Slots.


Why play at Grand Online casino?

Part of the well-established Golden Palace group of casinos, Grand Online was founded in 2002, so has over 10 years experience in the industry. Evidence of its reputation is the fact that it is licensed in Alderney, rather than some obscure off-shore jurisdiction with no comeback for players.

In common with its parent casino, Grand Online offers players more deposit methods than at any other casino, allowing players from around the world to play here.

They have a range of rewards to suit different styles of play and are particularly good at rewarding loyalty - giving a bonus to players each time they deposit. And they are unique in offering new players the chance to try out the casino almost risk-free by giving a 75% rebate on your first deposit.

Customer Support could be better, but Grand Online is still a great casino to learn Live Dealer Sic Bo.

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